To lead the industry with innovative dishwashing designs that meet today’s environmental, ergonomic and productivity issues, while pursuing a policy of involvement with our customers’ total dishwashing needs.

Mission Statement of the MEIKO Group

• The MEIKO Group develops, manufactures and distributes commercial warewashing machines and dishwashing systems and cleaning / disinfection machines We are a reliable partner for our clients, delivering performance and technical expertise when problem-solving is required, leading to the installation of even very complex projects.
• Our aim is to supply our clients with the highest-possible quality at competitive prices.
• Our high performance comes from the skills and qualifications of our employees,our technical know-how, efficient, streamlined organisation, and a client focused distribution and service network.
• We are considered to be one of the world's leading manufacturers in washing and cleaning technology and are market leaders in certain market and client segments.
• In order to guarantee that in our clients' interests, all projects are carried out economically and with a high level of quality, the company has acquired a quality organizational status that complies with DIN EN ISO 9001 standards. We permanently work to improve our business processes.
• All of our employees have committed to adhering strictly to the working procedures and guidelines defined within the framework of this quality organisational status.
• Our corporate policy is aligned to our responsibility to our clients, our employees,and the environment.

Principles of our Sales Policy

1. The continuing existence and continuity of the MEIKO Group depends on building quality relationships with our clients. All our efforts therefore go to the consolidation and improvement of these relationships and to customer retention.
2. The safeguarding of companies and jobs can only be achieved through a strong market position. This is why we strive for market leadership in selected market/client segments. These segments are to be selected according to attainable sales volume and revenues.
3. Sales and revenue targets have to be balanced. Increases in volumes are essential in growing markets, and desirable in shrinking and stagnating markets, but in all market conditions, appropriate revenues must be ensured.
   
   • We therefore avoid the waste of energy, material, and capacity.
   • We manufacture our products in as few production steps as possible.
   • We pay heed to short production processes.
   • We understand, manage, and organise serial production (standard-type volumes with high repetitiveness) as serial production.
   • We understand, manage, and organise system construction (make-to-order production, complexity and low repetitiveness) as system construction.
   • A decentralised sales organisation is an important prerequisite for customer understanding. This is why we will strengthen this structure and further expand it.
4. Business relations are relations between people, and as such they are based on fairness and reliability. We therefore highly value personal contact with our clients; they can count on our promises.
5. Service is an important competitive factor and we continually strive to make improvements to our service organisation. This includes the prompt provision of spare parts and information as well as the fast and thorough processing of complaints.
6. Up-to-date information provides a competitive advantage. This is why we maintain a constant information exchange.
7. We treat our competitors fairly. Our competitive behavior is characterized both by integrity and the pursuit of success.

Principles of our Technology

1. We work for our clients. This is why our activities and decisions are focused towards increasing customer value.
2. We work to safeguard our company, a company that competes with other firms. Readiness to supply, adherence to delivery dates, cost effectiveness,and a high production standard are the objectives of our business. A high and innovative technological standard is the prerequisite for our activities.
3. An adequate cost/performance ratio means customer value and competitive advantage at the same time; furthermore, only a positive corporate result allows us to make the necessary investments in technology and innovation.
4. We are fully aware of our responsibility with regards to the consumption of resources and the environment. Hence, we develop and build equipment and facilities with low energy, water, and chemicals consumption.
5. Client retention is reinforced by durability and maintenance friendly equipment and facilities. We only use high-quality materials, which are, as far as possible,recyclable.
6. The profitability of a product is essentially determined by organisation (material flow, manufacturing chain, planning, steering and communication), more so than by technology. Thus we implement the principle “organisation before technology”.
7. Quality is not everything, but without quality there would be nothing. This is why we stand for high quality with our actions, our service, and our products.
8. It is in the interest and benefit of our clients that we improve our knowledge and capabilities. We therefore interpret our clients' wishes as an invitation to prove our skills.

Principles of our Administration

1. We consider ourselves service providers.
2. The MEIKO Group lives on the successful application of its key processes:
3. We deliver timely decision based, updated figures for planning, steering, as well as cost and performance controlling.
   
   • Development and construction
   • Manufacturing
   • Sales and service
   We actively support these areas.
4. In order to achieve higher efficiency in the individual commercial processes of our company and to inter- relate corporate functions successfully, we use appropriate state-of-the-art communication and information technologies.
5. We provide advice and support in personnel-related issues. Our staff are an essential resource for our company.
6. We provide advice and support to our affiliated companies so that they can concentrate on their customer focused activities.